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Terms and Condition:
1. 100% of all delivered products will be tested before shipping and we guarantee that all our products you get will be working all right;
2. No refund, exchange only.
3. of missing/defective parts, please notify us no later than 7 days after you receive the item and we will arrange re-shipment of the item.
4. Buyer has to email us for the exchange notice prior to returning item, buyer will bear the freight & handling fee and the item must also be in its original box when returning the items.
5. We offer after-sale service within 1 year of purchase. For the first 1 months of purchase, we would bear the one way freight (from China to your place). After 3 months of purchase, the buyer has to bear the round trip of the freight.
Payment:
Your order should be paid within 3 days to avoid the cancellation of the order.
You can pay your order via ESCROW, the leading three-party online payment platform. Escrow allows you to paysecurelyonline without exposing your credit card details. Your payment is only released to us after you confirm satisfactory receipt of your order. Escrow is fast, free and easy to use.
Currently, the payment methods supported by Escrow include Moneybookers, Visa, MasterCard, Western Union, Qiwi and bank transfer. You can also pay with select debit cards including Maestro, Solo, Carte Bleue, PostePay, CartaSi, 4B and Euro6000.
For more information about ESCROW, please contact us.
Shipping:
There are three levels of shipping service available on AliExpress: expedited shipping, standard shipping and economy shipping. The estimated delivery time and shipping services of each level is shown in following table.
We suggest you’d better consider bothdelivery speedandshipping costs to decide which shipping service level is suitable for you. We will select the best shipping scheme for you from the shipping service level chosen by you upon ordering. Also, please make sure your shipping address is correct anddeliverable. We are not responsible for the shipping losses caused by buyers’ wrong or undeliverable addresses. What's more, DHL and ups can not deliver the package to the PO box, pay attention to this, please .
The product you ordered will be shipped out within48 hours (excluding holiday periods) after payment confirmation.
The shipping costs shown on AliExpress include fuel surcharges but not import duties, taxes or other customs related charges. Buyers should help clear customs (if necessary) and pay all extra charges incurred (if any). For your favour, we may declare the goods as gift, sample or
something else with lower value than the price you paid so as to help you minimize or avoid import duties, taxes or other customs related charges. Though we can not guaranty no taxes charged which depend on the law of your country,in most cases, your order will be tax free.
You can track the shipment with the tracking number we give to you. If you can’t get the status of your shipment or you find the status of your shipment abnormal, please feel free to contact us. We will help you check it with post office or courier and cooperate closely with you to solve the problem. If the item missed we will resend or refund.
Returns:
We guarantee that all our items are "as stated" in their descriptions, and " 100% QC".
12 months of manufactory’s limited warranty for defective items (excluding items damaged or missed after receipt). Accessories come with 3-month warranty.
All items will be inspected and packaged in good condition before shipping.
If you are not satisfied when you receive your item, please return it to us within 3 days m for a replacement or money back. If item is defective in 3 months, you we will send you a new one without extra charge or refund after we receive the defective item,you just need to undertake the shipping cost back to us. If item is defective after 3 months, you can still send it back to us. Then we will repair it for your free, you just need to pay for the parts(if necessary), but no refund.
Whether you request refund or replacement, you must return the item and provide us with the shipping track number, the reason for return and your po#. If you want a full refund you must return the item in its original condition and packaging with all components and accessories.
Item returned will be tested. We will refund if the item is in its original condition or replace a new one for you if the defective is confirmed. In the event that a suitable replacement is not available, the a refund will be issue. Shipping, handling and insurance fee are non-refundable.
To start a return process, you should email us to get a return authorization. Your name, po# and reason for return should be included in the mail. If accepted we will send you our RMA (Return Merchandise Authorization). After getting RMA, buyer can then send back the item together with the filled RMA to us.
Notice, please.
1. Only return shipping is to be paid by buyer if returned within 3 months from the date of receipt.
2. All shipping fees are to be paid by buyer if returned after 3 months from the date of receipt.
3. Item returned without RMA will be refused.
Feedback and Rating:
Customer satisfaction is the key to success. We strive for 100% customer satisfaction on every sale we complete.
We will give you a positive feedback and 5-star rating. If you satisfy the quality of products and service we provide, please be kind to give us a positive feedback and 5-star rating to encourage us to do better for our customers. If you are not satisfied with our product and service, please be kinder to contact us first before giving a non-positive feedback to give us a chance to serve you and improve our work. We will do our best to solve the problem and satisfy you.